Shipping & Delivery
Shipping & Delivery*
Delivery Policy
We deliver at the following approximate costs within South Africa, door-to-door.
Cape Town Local from R60
Main Centres from R90
Regional areas from R120
During the purchase process, we will determine your delivery options based on your delivery address and postal code, we will deliver within 2 to 7 working days depending on the address you supplied.
Late Delivery
The Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles you to cancel your purchase with 7 days’ notice if the products you have purchased are not delivered within the agreed delivery period as specified in the Supplier terms and conditions. The product(s) in question must be returned to The Supplier in their original state, including all labels. Any such cancellation must be done by e-mail: [email protected] . The Supplier will then refund you within 30 days after date of such notification.
Incorrect Delivery
If the incorrect product is delivered to you by mistake (i.e. it is not the product you purchased), please do not remove the product from its original packaging. Please promptly contact The Supplier to notify The Supplier thereof, so that we can resolve the mistake by arranging to collect such product from you and deliver the correct product to you as quickly as possible.
Deliveries are only made on working days (Mon-Fri) and within working hours to the address stipulated on your order. Public holidays are excluded.
If you wish to change your shipping address, you may do so by contacting us. However, we are unable to make any changes once your order has been dispatched (handed over to the courier).
You may order online and collect from our Cape Town store.**
Couriers
We use various couriers locally (South Africa) and for International shipping. However, we have found it is generally more cost efficient for International Customers to book their own courier.
Order tracking
Prime Time Express – https://www.ptexpress.co.za/track-your-shipment/
Aramex – www.aramex.co.za
Fastway – www.fastway.co.za
The Courier Guy/PUDO – https://portal.thecourierguy.co.za/track
*Your order will be shipped (handed to the courier) in 2 to 5 days of receipt of payment for your order .
** Please Note: this option is only available for our Cape Town store.
